Refund and return policy
Last updated: 2026-11-16
TutorNear sells digital services only (subscriptions, class bookings and ads). Nothing physical is sold, so there are no product returns. This policy explains when your money is refunded.
Teacher Premium and academy subscriptions
- Before activation: if your payment cannot be confirmed, or you cancel before the plan is activated, you get a full refund.
- After activation: the plan is not refundable for the period already started, because the features are available to you straight away.
- Paid twice or paid the wrong amount: the extra amount is refunded in full.
- Problem on our side: if TutorNear is unavailable to you for more than 72 hours in a row because of a fault on our side, we add the lost days to your plan or refund them, as you prefer.
Demo classes
- Full refund if the teacher cancels, does not join, or does not confirm the booking.
- Full refund if you cancel before the teacher confirms the booking.
- After a demo class has taken place it is not refundable, unless a complaint about it is accepted after our review.
Monthly tuition and course packages
- Full refund if you cancel before the course or package starts, or if the teacher or academy does not accept your enrolment.
- After it starts, if the teacher or academy stops teaching or a complaint is accepted, the classes not yet given are refunded.
Sponsored banners
Full refund if you cancel before the banner goes live or if we do not approve it. After it goes live it is not refundable.
How to ask for a refund
- Email billing@tutornear.pk or open Complaints in the app within 7 days of the payment or class.
- Include your registered name, phone or email, the payment date, amount and transaction ID (TID).
- We reply within 2 working days. Approved refunds are sent to the same account or wallet you paid from within 7 to 10 working days.
Complaints about a teacher or academy: complaint@tutornear.pk