Privacy policy

TutorNear ("we") runs the website tutornear.pk and the TutorNear apps, where parents and students find teachers and academies. This policy explains what we collect and why.

What we collect

• Account details: name, email, phone number, username and the city you choose.
• Teacher and academy details: profile information, qualification, fees, availability, photos and, for verification, CNIC and degree images.
• Bookings and payments: class bookings, payment receipts or transaction IDs you upload, invoices and wallet records.
• Messages: chats, files and voice notes you send inside TutorNear, support tickets and complaints.
• Technical data: device notification tokens so we can send notifications, and basic usage information.
• Website analytics: we use Google Analytics to count visits, pages viewed, the city and type of device, and which links are clicked. It uses cookies and does not tell us who you are. You can block it with your browser's privacy settings.

How we use it

• To run your account, show profiles, handle bookings, payments, notifications and support.
• To verify teachers and academies and keep the platform safe.
• To send you emails and notifications about your account and classes. You can turn emails off in your account.

Who can see your information

• Teacher and academy public profiles (name, subjects, qualification, fees, city, ratings) are visible to everyone.
• CNIC and degree images are seen only by TutorNear's verification team.
• Phone numbers are shared only where needed for a booking.
• We use trusted service providers to run TutorNear: Google Firebase (accounts and database), Google Analytics (visit statistics), Cloudflare (website and email routing) and Brevo (sending emails). We do not sell your personal information.

Children

Students under 18 should use TutorNear with a parent's or guardian's permission. Parents can contact us to see or delete their child's data.

Keeping and deleting data

We keep your data while your account is active. You can ask us to delete your account and data by emailing info@tutornear.pk. Some records (such as invoices and payments) may be kept where the law requires it.

Contact

Questions about privacy: info@tutornear.pk